Important Notice

Due to the nature of our herbal products and to maintain quality assurance and safety standards, we maintain a strict NO REFUND policy. All sales are final.

We do not offer returns or refunds based on the taste of the mixture, as it is an herbal remedy, but we're here to help you make the experience more enjoyable!

If you want to check on recipes on how to make it taste better, check here-https://vm.tiktok.com/ZNdY1E4qG/

Exceptions

1. Damaged or Defective Products

   - If you receive a damaged or defective product, please contact us immediately

   - Email photographic evidence to contact@happyfloow.com

   - Claims must be submitted within 7 days of delivery

   - Verified claims will receive a replacement product

2. Unusable Products

   - 30-day return window for unusable products

   - Must provide proof of purchase

   - Returns must be pre-authorized via email

   - Unauthorized returns will not be accepted

   - Once approved, you'll receive return shipping instructions

Return Process

- All returns require prior authorization

- Email contact@happyfloow.com to initiate the return process

- Include your order number and reason for return

- Await confirmation before shipping any items back

- Return shipping costs are the customer's responsibility unless the return is due to our error

- All missing item claims will be thoroughly reviewed by our customer service team

- Refund requests for missing items will be denied

- Instead of a refund, we will reship the missing item(s) to you at no additional cost

- Please allow 5-7 business days for your replacement item(s) to be processed and shipped

- You will receive tracking information for your replacement shipment via email

- If you have any questions about a missing item claim, please get in touch with our customer service team

- This policy applies only to missing items and not to damaged or incorrect items