Order Processing

- Orders placed before 12 PM EST will be processed the same day

- Orders placed after 12 PM EST will be processed within 2-3 business days

- Average shipping time: 2-3 business days depending on selected shipping method

- Standard USPS Shipping: $5.99 and FREE Shipping on Orders Over $75

- We will provide estimated delivery dates for any backordered items

Important Shipping Notes

- The customer is responsible for providing accurate shipping information

- Orders with incorrect addresses will require replacement at the customer's expense

- While we strive for timely delivery, we cannot be held liable for carrier delays or lost/stolen packages

- International shipping is currently available for US territories only

Return & Refund Policy

Important Notice

Due to the nature of our herbal products and to maintain quality assurance and safety standards, we maintain a strict NO REFUND policy. All sales are final.

Exceptions

1. Damaged or Defective Products

- If you receive a damaged or defective product, please contact us immediately

- Email photographic evidence to contact@happyfloow .com

- Claims must be submitted within 7 days of delivery

- Verified claims will receive a replacement product

2. Unusable Products

- 30-day return window for unusable products

- Must provide proof of purchase

- Returns must be pre-authorized via email

- Unauthorized returns will not be accepted

- Once approved, you'll receive return shipping instructions

Return Process

- All returns require prior authorization

- Email contact@happyfloow .com to initiate the return process

- Include your order number and reason for return

- Await confirmation before shipping any items back

- Return shipping costs are the customer's responsibility unless the return is due to our error